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Moss Holm

Operations Services

Structured consulting engagements that bring control and consistency to inventory, purchasing and daily operations. Every engagement starts with defined deliverables and ends with a documented handoff your team can sustain.

Engagement options

Each engagement is tailored during discovery and confirmed in a written proposal covering scope, schedule and price.

Inventory and Purchasing Review

Best for: Stockrooms, shops and facilities where parts run out, pile up or are hard to find.

Typically includes

  • Inventory record accuracy tested against physical counts
  • Review of reorder methods and minimum/maximum levels
  • Review of purchasing approvals and controls
  • Assessment of receiving and storage practices

Deliverables

  • Findings summary
  • Prioritized recommendations
  • Suggested reorder points for agreed items
  • Purchasing control checklist

SOP Development Package

Best for: Processes that depend on one person’s knowledge or are performed differently each time.

Typically includes

  • Process walkthroughs with the people who do the work
  • Written procedures in a consistent format
  • Supporting forms, checklists and work instructions
  • Review and revision round with your team

Deliverables

  • Approved standard operating procedures
  • Related forms and checklists
  • Document owner and revision history

Operations Improvement Sprint

Best for: A single defined problem, such as receiving delays, order errors or unclear handoffs.

Typically includes

  • Agreed problem statement and success measures
  • Root-cause review
  • Improvements tested with your team
  • KPI tracking for the agreed measures

Deliverables

  • Baseline and follow-up measures, as agreed
  • Documented process changes
  • KPI dashboard
  • Next-step recommendations

Our engagement process

  1. Step 1: Discovery

    A working conversation and, where useful, a site visit to define the problem, constraints and stakeholders.

  2. Step 2: Written proposal

    Deliverables, assumptions, schedule and price documented for approval before work begins.

  3. Step 3: Implementation

    We carry out the agreed work alongside your team, report progress regularly and raise issues early.

  4. Step 4: Handoff

    Final documents, files and a walkthrough so your team can sustain the results.

Sample deliverable formats

Sample format — illustrative

SOP package outline

  1. 1.Purpose and scope
  2. 2.Roles and responsibilities
  3. 3.Materials, tools and forms
  4. 4.Step-by-step procedure
  5. 5.Quality checks and records
  6. 6.Exceptions and escalation
  7. 7.Document owner and revision history

Sample format — illustrative

Stockroom KPI set

  • Inventory record accuracy
  • Stockouts of critical items
  • Purchase order cycle time
  • Orders received complete and on time

Measures are selected with your team for each engagement.

Preparing for a discovery conversation

  • A short description of the problem or goal
  • The site, team or process involved
  • A day-to-day contact for the engagement
  • Any site access or scheduling requirements

Existing procedures, reports or data can be shared after first contact through an agreed method.

Scope boundaries

Operations services are advisory and process-focused. They do not include licensed engineering, construction, equipment installation or cybersecurity assessments.

Start with a discovery conversation

Tell us about the process, stockroom or problem you want to improve, and we will follow up to arrange a discovery conversation.