Privacy Policy

Introduction

Moss Holm ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mossholm.com and related sites, applications, and services (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

How We Use Your Information

We use the information we collect for:

• Processing and fulfilling orders
• Sending order confirmations, shipping updates, and customer support
• Creating and maintaining your account
• Personalizing your shopping experience
• Sending marketing emails and promotional content (with your consent)
• Analyzing Site usage and improving our services
• Preventing fraud, abuse, and security incidents
• Complying with legal obligations

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your preferences and login information
• Understand how you use our Site
• Measure marketing campaign effectiveness
• Deliver targeted advertising across the internet

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

Information Sharing & Disclosure

We share your information only when necessary:

• Service Providers: Shipping, payment processing, email, analytics, and customer support vendors
• Business Partners: Marketing and affiliate partners (only with consent)
• Legal Compliance: If required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or asset sale

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures, including SSL encryption, secure payment processing, and regular security audits. However, no online transmission is 100% secure. We encourage you to use strong passwords and report suspicious activity.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (right to be forgotten)
• Opt out of marketing communications
• Data portability (receive your data in structured format)
• Withdraw consent for processing

To exercise these rights, contact hello@mossholm.com with your request.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. Account information is retained while your account is active. Order information is retained for legal and accounting purposes (typically 7 years). Marketing information is retained until you opt out.

Third-Party Services

Our Site may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

Third-party services we use include:

• Payment processors (Stripe, PayPal)
• Shipping carriers (USPS, UPS, FedEx)
• Analytics (Google Analytics)
• Email providers (Mailchimp, Klaviyo)
• Customer support (Zendesk)

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it's used
• Delete personal information (with certain exceptions)
• Opt out of the "sale" of personal information
• Non-discrimination for exercising your CCPA rights

To submit a CCPA request, email hello@mossholm.com with "CCPA Request" in the subject line.

European Data Protection

If you are in the European Union, your data is processed under GDPR. You have the right to access, rectify, erase, restrict processing, and data portability. Our legal basis for processing is performance of contract, legitimate interest, and your consent. To exercise your rights, contact hello@mossholm.com.

Children's Privacy

Moss Holm products are intended for adults aged 21+. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately. Parents who believe their child has provided information should contact us at hello@mossholm.com.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal changes or operational practices. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our Site. Continued use of the Site constitutes acceptance of the updated policy.